Privacy Policy
At Handistone, we value and respect the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and purchase our handcrafted and furniture products. By using our website, you agree to the practices described in this policy. We are committed to ensuring your privacy is protected and that your personal information is handled with care and confidentiality.
1. Information Collection
We collect various types of information to improve your shopping experience, including:
- Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, phone number, and payment details.
- Browsing Information: We collect information about your browsing behavior on our website, such as pages visited, products viewed, and time spent on the site. This helps us improve our website and provide you with personalized recommendations.
- Cookies: Our website uses cookies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and provide a more personalized experience.
2. Use of Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including sending order confirmations, shipping updates, and delivery notifications.
- Customer Service: To provide customer support, respond to inquiries, and resolve any issues you may encounter.
- Personalization: To personalize your shopping experience by recommending products and services that may be of interest to you.
- Marketing: To send you promotional materials, special offers, and newsletters. You can opt out of these communications at any time.
3. Data Security
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes:
- Encryption: All sensitive data, such as payment information, is encrypted during transmission using secure socket layer (SSL) technology.
- Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job duties.
- Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.
4. No Spam Policy
Handistone does not engage in spamming. We do not send unsolicited emails or make unnecessary sales calls. All communications from us are intended to provide you with valuable information or to address specific inquiries or orders you have placed.
5. Data Sharing and Disclosure
We respect your privacy and do not share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting business, and servicing you. These service providers are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
6. Protection Against Data Breaches
We take extensive measures to ensure your data does not fall into the wrong hands. We use the best technology available in the market to protect your information from cyber threats. This includes advanced firewalls, intrusion detection systems, and continuous monitoring of our network for suspicious activity.
7. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to certain legal and contractual restrictions.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the email.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date at the top of this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Handistone Customer Support
Email: contact@handistone.com
Phone: 6396369460
We are committed to addressing your concerns and resolving any issues you may have promptly and efficiently.
10. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
11. International Users
If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our website, you consent to this transfer and processing of your information.
By using Handistone’s website, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. Thank you for trusting Handistone with your personal information.